How MyAlly Works

See a pothole? A garbage pile that never moves? A streetlight that has been dark for weeks? Open MyAlly and take a photo. That's it.

No photo moment? Just talk. Describe any government-related problem by voice or text, in your own language — a water leak, unauthorized construction next door, a grievance with a government office. You don't need to know which department handles it. That's our job.

MyAlly's AI looks at your photo or listens to your words and works out three things:

• What the problem is
• Which authority is responsible — your municipal body, a state department, or a central ministry
• What kind of filing fits — a civic complaint, a formal grievance, or an RTI application

Then it drafts the whole thing properly: the right format, the right addressee, the details officials need in order to act. What used to take an afternoon of searching and form-filling now takes a few minutes. You see the full draft before anything moves.

This part matters, so we'll say it plainly: MyAlly never files anything on its own.

You read the draft. You confirm with a tap. Then, in an assisted flow, you complete the official portal's own OTP or captcha — CPGRAMS, RTI Online, your municipal portal, whichever applies. The filing goes out in your name, on the official government channel, with an official reference number that belongs to you.

MyAlly prepares; you file. We're the pen, not the signature.

Most complaints don't fail at filing. They fail at follow-up. So MyAlly keeps a case ledger for everything you've filed.

• Status for every case, gathered in one place, in plain language
• The deadlines the system owes you — CPGRAMS works to a 21-day norm, and an RTI reply is due in 30 days
• Reminders when a deadline is near, and a nudge when one passes
• Help with the next step — a first appeal on a silent RTI, an escalation on a stuck grievance

You never have to remember a registration number or wonder whose move it is.

Karma is MyAlly's way of recognizing citizens who get real results — not the people who file the most.

You earn Karma only when your report is accepted and the fix is verified, usually with a photo re-check of the same spot. Filing a hundred complaints earns nothing. Getting one pothole actually filled does.

Ward and city leaderboards show who is making their neighbourhood work. Your name appears only if you opt in; otherwise you climb anonymously.

MyAlly is in early access in 2026. Some things are still being built, and we would rather tell you exactly where the edges are than talk around them.

No. MyAlly is an independent product of Cosmoneural, an Indian software company. We are not affiliated with any government body. What we do is help you file on official government channels — CPGRAMS, RTI Online, municipal portals — in your own name, so your complaint lands exactly where an official one should.

Because the RTI application does. The law requires the applicant's name and a contact address so the public authority can send you its reply. We ask for those details at the moment of filing, they go on the government application, and that is their job done. They are not collected into a marketing profile.

No. No Aadhaar, no KYC, no documents. You sign up with a phone OTP or a Google account. If you upload a document that happens to contain an Aadhaar number, we redact it. An optional DigiLocker verification may come later — as an opt-in upgrade, never a requirement.

Nothing, during early access. Where the government itself charges a fee — like the ₹10 application fee for a central RTI — you pay that directly on the official portal, as any applicant would.

We won't pretend it's free forever. Paid expert-assistance tiers may come later, priced per filing, the way existing RTI-assistance services work. The promise that won't change: you will always know what's free and what isn't before you tap.

No — and be wary of anyone who says yes. The fix is the government's to deliver. What we stand behind is our side of it: your complaint reaches the right authority, in the right format, on the official channel, and we stay on it with you through deadlines, reminders, appeals, and escalation. Correct filing and stubborn follow-through — that's the promise.

Three to start: civic and municipal complaints (potholes, garbage, streetlights, water), grievances to central and state bodies through CPGRAMS, and RTI applications to central public authorities through RTI Online. We're expanding from there.

No. MyAlly is a technology facilitator — your disclosed agent for preparing and tracking filings. We are not a law firm, and nothing in the app is legal advice. For a matter that needs a lawyer, get a lawyer. MyAlly is for the complaints, grievances, and RTIs every citizen is entitled to file on their own.

Your data stays in India — stored and processed in Google Cloud's Mumbai region. Your grievance content is never sent to ads or analytics systems and never leaves India-region AI endpoints. We never store your government-portal passwords. Drafts are saved on your device first and sync when you're online, so a weak signal never loses your work. You can delete your account and your data whenever you choose. We operate under India's DPDP Act, 2023.

Every promise, and how each one is kept, is spelled out on our Trust page.